Putting the person back in personalized care

After working in hospitals and holding faculty appointments in higher education since the early 90’s, Lori saw healthcare shifting away from the personalized care she had been able to provide for years turn more into a business than healthcare. Patients were spending more time in the waiting room than with their provider with months-long waits for specialists. Patients were identified by their diagnosis and not their name. It was a frustrating shift to witness, and Lori knew there was a way to do it differently.

During her family medicine residency, Lori’s attending made a house call to a patient and took her with him as the patient wasn’t able to get to the office. It inspired Lori to see this private practice doctor go to the patient to make sure that she could get the care she needed. This was the beauty of private practice and not being held to the norms of a healthcare system, and was a model Lori wanted to create.

From that, Wellness on Delaware was created. A practice where patients felt seen, heard, and care that was personalized. Where house calls happen if needed. Where you know the person on the other end of the phone, or text, or email. Where putting the person back in personalized care isn’t just our motto; it is our practice model.